Bomgar remote point-of-sale monitoring for Murphy Oil

Hosted solution remotely monitors point-of-sale transactions with added video.

Murphy Oil USA has awarded Jackson, Miss-based Bomgar, a provider of ‘secure remote support solutions,’ a contract for the provision of point-of-sale (PoS) security solutions. Murphy’s retail gas stations will be kitted-out with Bomgar’s security camera and gas pump systems at 1,200 outlets in 23 States. The high-volume, low-cost retail gasoline stations and convenience stores are primarily located at Wal-Mart Supercenters.

Murphy operates a national support center where 75 support representatives field up to 9,000 calls per week. Murphy’s manager of retail infrastructure, Bryan Ogle, explained, ‘If we have a question about a PoS device we can watch the videos recorded for any Bomgar session at that store and make a determination about exactly what happened. PoS computers control fuel pumps, back-office computers for accounting and paperwork and security machines that control the store video cameras.’

‘When the Payment Card Industry Data Security Standard (PCI DSS) was formalized, a PCI compliant remote support solution became a requirement. We began looking for a way to consolidate on a single remote support tool that could meet all of our needs, including compliance and that led us to Bomgar.’

Bomgar’s co-founder and head of strategy, Nathan McNeill observed that securing remote systems is essential as these are the ‘top attack pathway for hackers.’ More from Bomgar.

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