Statoil deploys SAP Solution Manager

Service portal proved critical to successful mySAP Customer Relations Manager (CRM) roll-out.

While setting up its mySAP CRM system last year, Statoil availed itself of SAP’s Consulting unit’s SAP Solution Manager. SAP Solution Manager is a Service Portal for the implementation, operation and optimization of an SAP solution. As an SAP ‘Ramp-Up’ customer, Statoil was offered the Solution Manager free of charge.


Statoil’s IT project manager Trond Grahnstedt said, ‘Starting from scratch with mySAP CRM, we knew the Solution Manager would help roll-out. We developed our business blueprint and documented the exact configuration of our CRM system, including a description of processes.’

Central repository

SAP Solution Manager is delivered with a library of preconfigured business processes and a central document repository. Statoil’s implementation was completed in under a year and reduced the need for external consultants.

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