While setting up its mySAP CRM system last year, Statoil availed itself of SAP’s Consulting unit’s SAP Solution Manager. SAP Solution Manager is a Service Portal for the implementation, operation and optimization of an SAP solution. As an SAP ‘Ramp-Up’ customer, Statoil was offered the Solution Manager free of charge.
Grahnstedt
Statoil’s IT project manager Trond Grahnstedt said, ‘Starting from scratch with mySAP CRM, we knew the Solution Manager would help roll-out. We developed our business blueprint and documented the exact configuration of our CRM system, including a description of processes.’
Central repository
SAP Solution Manager is delivered with a library of preconfigured business processes and a central document repository. Statoil’s implementation was completed in under a year and reduced the need for external consultants.
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