ExxonMobil has selected Siebel Oil and Gas 7.7 as customer relationship management (CRM) support tool for its Lubricants business.
Siebel Oil and Gas (SOG) coordinates interactions with customers across multiple communication channels. ExxonMobil VP John Lyon said, ‘The Siebel Oil and Gas team offered out-of-the-box support systems capable of delivering a comprehensive solution that will bring tangible benefits to both ExxonMobil and our customers.’ The solution integrates ‘customer-facing’ activities with back-office and several existing operational systems.
Last year ExxonMobil used Siebel’s eService solution to underpin its Signum oil analysis service. Signum lets customers access oil analysis over the web to monitor equipment condition in real time. The Signum project was implemented by a joint team from ExxonMobil and Siebel Professional Services.
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