Retail gas supplier Centrica has implemented its ‘Essential’ portal using Plumtree’s Enterprise Web Suite. The Essential portal allows Centrica’s businesses to access vital product and customer information and serves as a platform for knowledge sharing and collaboration. Centrica plans to extend Essential to its global business operations and its mobile workforce over the next couple of years. An estimated $3.7 million per year savings should result from the replacement of paper-based information distribution in Centrica’s call centers.
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