Shell presents to OpenText investors

Shell reports on massive take-up for its LiveLink-based knowledge management initiative.

Speaking at the recent LiveLinkUp Analyst Day, Chris Heard of Shell Information Technology International explained why Shell chose Livelink as its worldwide knowledge management (KM) standard.

Not planned

LiveLink’s deployment was not initially planned corporately but rather grew from individuals and groups of users around the world who had specific requirements. Among these were the need for a cost-effective, web-based tool with ‘industrial strength’ document management capabilities such as versioning and attributes. Other KM-related features such as collaboration, discussion groups and workflow were also key.


Shell has around 50,000 users on fifteen LiveLink instances, running on individual servers or clusters. Three large LiveLink infrastructure clusters operate in Europe and two in the Americas.


Shell uses LiveLink throughout its global organization for projects shared between Shell businesses and with outside contractors. LiveLink supports Shell’s operational documents management, and is used to share corporate best practices. The tool acts as a knowledge repository, document and map store for Shell’s world-wide operations and is now tuned to support Shell’s business processes.

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