UK-based eGain Communications has supplied a ‘self-service,’ web-based knowledge management (KM) solution to Schlumberger Oilfield Services. The ‘WaterCASE’ knowledge base of water management issues and best practices provides Schlumberger engineers around the world with instant access over the web.
Schlumberger water solutions expert Jon Elphick said, “eGain Knowledge has enabled us to address this costly water management problem, by giving us a Web-based platform to share knowledge on a global scale. The expertise to tackle water management issues is multi-disciplinary and was scattered across the world, while the methodologies to solve these issues were not standardized.”
According to eGain VP Ryan Rosenberg, “Knowledge management solutions, whether used for self-service or call center support, are powerful tools with quantifiable return on investments."
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