Landmark has been awarded the Support Center Practices (SCP) Certification by Services Strategies Corporation for the second consecutive year. Landmark received SCP Certification after an audit of its North American support centers. SCP certification quantifies the effectiveness of customer support centers based on a set of performance standards and represents best practices in the support industry. Landmark’s president Bob Peebler said "Landmark’s Customer Support staff is committed to providing uncompromising customer satisfaction.
We strive to deliver exceptional service and support around the world with a strong commitment to our customers and we are dedicated to finding ways to continuously improve services." Landmark bettered its 1998 score in Customer Relationship Management, Performance Metrics, Training Programs and People Programs. The SCP certification program establishes the service quality benchmark for IT services support centers and help desks. More on SCP certification from www.supportgate.com �
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