The STAR award, established in 1990 recognizes customer service excellence among software support professionals. Bill Rose, SSPA founder and executive director said "GeoQuest develops and supports a very complex package to petroleum companies and has achieved a short average response rate, a very high call answer rate and a 97% customer satisfaction rating.
complex support
The award was given by the SSPA Advisory Board in the complex support category for a consistently high level of support for mission-critical applications used in scientific, engineering, health care or other highly technical environments.
cornerstone
"This award is a recognition of the outstanding work that our support staff provides to our customers 24 hours a day, seven days a week, " said Jim Strickland, manager of GeoQuest Customer Support in North America. "High quality support is a cornerstone of management philosophy at GeoQuest. Founded in 1989, SSPA represents over 6,000 service executives in over 500 member companies worldwide. More from www.supportgate.com.
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